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Field Visit Report

Place : Pasar Radio Dalam
Date/time : 25/9/2014, 10.00 – 15.00 WIB

Difference between Semi Retailer and Provision
One that disctinct Provision and Semi Retailer is the product's layout, from what i observed, Semi Retailer outlayed their products in bulks, either in the shelves or on the floor. Other than the layout, the very basic difference betweeen SR and Provision are the proportion of customers. SR is dominated by other retailer, from what i interviewed that 1 out of 5 of their customers, is end customers, as for Provision, nearly all of the customers are end users. By what i observed, it is more difficult to distinct SR Snack, and RTC Panel. Because the layout and comodities sold are basically the same. So the only thing that make a difference out of them is the proportion of buyer, as for SR 20% are end consumer the rest is other retailer, and for RTC, more than 50% of the buyer are end consumers
How to audit Cosmetic/ Drugs Stores
I haven't got the chance to witness the Cosmectic/Drug Stores audit process, but from what i interviewed the audit process of cosmetic/drugs store is the same, which is by scanning the barcode and the auditor should have the access to the warehouse. I asked about the hygienty problem, Mr. Hilman explained that first the panel should have agreed upon the process of retail audit, where auditor must check and scan the item directly. If he/she decline it because a matter of hygienity, the panel couldnt be one of our store liste.
Process of Audit
Usually the audit process takes one day to complete a store, or nearly 7-8 hours of working time. The audit must be done per shelves, not per categories or per brands, so the auditor scan the items in one complete shelf then he can move to another. The scanning process done by a handheld device. In more detail process, the audit in one shelf done by doing the snake process. if the auditor finds one new item that doesnt listed in the database, the auditor have to take picture of it and store it to his/her handheld device (and put related information regarding the item). Also if there's a significant changes upon the number of stocks, the auditor should also give a simple reasoning on what cause the circumstances to happen.
Quality Control
The process of quality control done in three ways:
Spot Check
Supervisor randomly visit the auditor for Quality Assurance, and check whether if the auditor is doing the work as expected
Recall
By visiting the store, and doing some confirmation if the audit process done correctly (includes payments, etc)

Clearing/Query
This is done three times a week, and done through system(?)
The audit cycle done in +/- 30 days, usually one store is scheduled on the same date as the previous month, or before the auditor come to visit the store, auditor will have to check the detail plan on which store to visit (Shop Plan). The data gathered by the auditor are Current Stocks, Selling Price, and Purchased Stocks (auditor also checks the invoices).