International Protocol - Analysis & Research - Presentation slides

INTERNATIONAL PROTOCOL

Understanding other people's languages, cultures, etiquettes and taboos is of great value to the traveler or visiting business person.

 Capital: Stockholm  Climate: Temperate in south  Religion: Lutheran (87%)  Language: Swedish

 Ethnic Make-up: mixture of nations

Family Culture

Hospitality

Sweden

Etiquette in Sweden

 Business Personnel in Sweden are typically fairly reserved  Eye contact and firm handshake is required  address your hosts with either their professional title or their honorific title and their surname - Mr. - Herr or Mrs. – Fru.  Personal space and unnecessary touching

 Generally, Swedes are reserved in body language. They do not embrace or touch often in public.

 Maintain eye contact at all times while talking with someone.

 Punctuality is crucial  Use last names and appropriate titles until you are invited by your Swedish host or colleague to use first names.  Agendas are set for meetings with a stated purpose.  Appointments need to be made early  No business meetings should be scheduled in June, July, August, February due to vacation  Swedes hate small talk.  Swedes are generally tough negotiators. They are methodical and detailed, slow to change their positions and will push hard for concessions.

 Cool and controlled during negotiations  Every decision is made in team

 Swedes wear fashionable, but often casual, European style warm clothing. They are always well dressed in public at all times.  For business, men wear conservative suits and ties. Women wear conservative business dresses or a suit.

 Punctuality for dinner tables;  While eating the hands need to be visible with your wrists on top of the table;  Knife in the right hand and fork in the left;  Start eating until the hostess has started;  Finish everything on your plate as it is considered rude to leave any food uneaten;  Always ask permission before smoking;  When finished eating, place knife and fork side by side on the plate at the 5:25 position;  Do not ask for a tour of your host's home unless you have a well established relationship.

 a bouquet of flowers or, a box of chocolates;  NO lilies or chrysanthemums;

 Gifts for children;  If you are personally given a gift, then it is custom to open it upon receipt.

The protocol of Angola ‘Republic of Angola’

In Angola you will discover two types of lifestyles: •middle-class- majority and employees of state, civil and militaries; •inhabitants of the interior- which is adopted of some people, they are grouped in tribes;

What do you have to know before

the negotiation with Angola? 1

GREETINGS

2

TABOOS

3

BUSINESS CARDS

4

PUNCUTIALITY

Greetings Handshake In case that you are meeting with someone familiar on the street- you can practice the handshake for long-standing, and also hugs;

Taboos • The formal clothes are mandatory. • The clothes has to be formal, for the men it is not recommended to take out the suit jacket if is not invited to do it. • The Angolan women have not to wear short skirt, or others clothes which is fixed to their thigh. • The conversations about politics, ethnic conflicts, sex and religion, it should be avoided.

BUSINESS CARDS & PUNCUTIALITY

The dates of the business cards are not in formal ritual and usually Angolans don’t have them.

This subject it is not anymore part of the European business hours, it is still worthless to impose a rigid time.

Negotiation Strategies • The agreements in businesses are normally only made once the personal relationship is established. • The Angolan prefers a business based on trust, and they like to spend time on building long relationships. • They prefer to negotiate with a person off middle-age, not with a ‘young person from University’. • The offers are welcomed even if is the first meeting, they will appreciate and also will considered as interest between you and them.

Hospitality •

The food is often served from a communal bowl. They are using the spoons in scoop of serving the food from the communal bowl on to your individual bowl.

•

If offered the last serving of an item, offer an initial refusal and expect your host to then offer the item a second or third time, you have to accept it.

Advices Tips for: •Hotels •Restaurant •Drivers •Security men

 Capital: Berlin  Climate: Temperate and marine  Religion: Protestant & Roman Catholic  Language: German

 Ethnic Make-up: German 91.5%, Turkish 2.4%

German Society & Culture  A planning culture: rules, regulations and strictness  The German Home: Only close friends and relatives are invited into the house, so it is the one place where more informal communication may occur.  In a culture where most communication is rather formal, the home is the place where one can relax and allow your individualism to shine.

 Greetings are formal;  A quick, firm handshake is the traditional greeting;  Titles are very important and denote respect. Always say Herr or Frau and the person's title and their surname;  Wait for your host or hostess to introduce you to a group;  Shake hands with everyone individually, including children;  Never shake hands with one hand in your pocket.

 Germans may appear reserved and unfriendly until you get to know them better;  Never put your hands in your pockets when talking with someone;  "Thumbs up" gesture means "one" or is a sign of appreciation or agreement;  Never use the "okay" sign (index finger and thumb jointed together to make a circle). This is considered a rude gesture;  Don't point your index finger to your own head. This is an insult.

 Punctuality for business meetings and social occasions is taken very seriously;  Business meetings are often formal and scheduled weeks in advance;  Germans take business very seriously. Levity is not common in the workplace;  Business cards in English are acceptable;  Germans are competitive, ambitious and hard bargainers;  Avoid confrontational behavior or high-pressure tactics;  Once a decision is made, it will not be changed.

 Being well and correctly dressed is very important;  Business dress is understated, formal and conservative;  Men wear dark colored, conservative business suits;  Women should wear either business suits or conservative dresses;  Germans hate ostentatious jewelry or excessive accessories.

 Arrive on time as punctuality indicates proper planning. Never arrive early;  Never arrive more than 15 minutes later without explaining why you have been detained.  Send a handwritten thank you note the following day to thank your hostess for her hospitality;  Do not smoke until after dinner is finished and coffee is served. Then ask permission;  Germans don't tend to stay long after dinner. The honored guests are expected to make the first move to leave.

 Do not begin eating until the host starts or someone says 'guten appetit‘;  Do not rest your elbows on the table;  The most common toast with wine is 'Zum Wohl!' ('good health').  The most common toast with beer is 'Prost!' ('good health').  Indicate you have finished eating by laying your knife and fork parallel across the right side of your plate, with the fork over the knife.

 Chocolates or flowers;  Yellow roses or tea roses are always well received;  Do not give red roses as they symbolize romantic intentions;  NO to lilies or chrysanthemums;  If you bring wine, it should be imported;  Gifts are usually opened when received.

The protocol of Hungary Republic of Hungary

What do you have to know before

the negotiation with Hungary? 1

GREETINGS

2

TABOOS

3

BUSINESS CARDS

4

PUNCUTIALITY

Greetings Tilting head;

Slight inclination of the torso; Handshake; Hugging- through the left part;

Two kisses starting with the left cheek; Kissing hand;

In the formal or official meetings for the business, both men and women are greeting by shaking hands.

Taboos • It will be better to don't take part of the conversation when they are approaching current political topics. • Their official language is Hungarian and they prefer to have the contracts in their language; • The clothes are conservative, for the first meeting the Hungarians men wear usual clothes for the businessman. • Women are formal dressed appropriate for them will be a business suit or elegant dress.

Business Cards & Punctuality • When you will go to a company in Hungary you • It is important to be punctual. will have to take your • In Hungary the punctuality it is business card with you. rigid just when the meetings are with the foreign • The Hungarian business businessmen. cards are listing the surname before the first • Their public events, normal name, this is the meetings never start in time Hungarian style. having a delay between 5-10 minutes.

Negotiation Strategies •

The process of negotiation is working slowly they like to discover and to know in detail the associate.

•

Beside of contract details, you do not have to use aggressive or offensive behavior, or with high pressure in time of process negotiation.

•

It is good to know that Hungarians are skilled negotiators.

•

You are not obliged to take their offer from the first meeting, it is noticed that the Hungarians cannot finalize a negotiation without three elements: a lot of food, drinks and entertainment.

Hospitality • It is uncommon to be invitated by a Hungarian to his house, but if you are invited you a tolerant delay of 5 minutes. • The dinner table is arranged in formal manners. •

You don't have the permission to eat until the hostess will not start.

• They will serve you a large variety of food in big quantities and you have to try everything.

Advices • Tips also for Hungary in restaurants and hotels. Budapest and as well others cities of Hungary you have to pay with a few coins for public toilets, it is not an advice, it is a private services which you are using.

 Capital: Paris

 Climate: generally cool winters and mild summers  Religion: Roman Catholic (88%)  Language: French  Ethnic Make-up: Celtic and Latin with Teutonic, Slavic & North African

 Cuisine – passion of the French people;  The extended family provides both emotional and financial support;  Families have few children, but parents take their role as guardians and providers very seriously;  The French are private people and have different rules of behavior for people within their social circle and those who are not.

 The handshake is a common form of greeting  Kissing on the cheeks  You are expected to say 'bonjour' or 'bonsoir‘ with the honorific title Monsieur or Madame when entering a shop and 'au revoir' (good-bye) when leaving

 Flowers and chocolate (attention to no. 13)  White lilies or chrysanthemums = funerals; red carnations as they symbolize bad will; any white flowers as they are used at weddings.  If you give wine, make sure it is of the highest quality you can afford. The French appreciate their wines.  Gifts are usually opened when received.

 Business dress is understated and stylish  Women should wear either business suits or elegant

dresses in soft colors  Men should wear dark-colored, conservative business suits for the initial meeting  The French like the finer things in life, so wear good quality accessories.

 are exchanged after the initial introductions without formal ritual;  Have the other side of your business card translated into French. Although not a business necessity, it demonstrates an attention to detail that will be appreciated;  Include any advanced academic degrees on your business card;  French business cards are often a bit larger than in many other countries.

 Keep your hands out of your pockets  Do not slap your open palm over a closed fist

(this is considered a vulgar gesture);  The French use the "thumbs up" sign to say "okay.“  Do not sit with legs spread apart.

 French are patient, they will carefully analyze every detail of a proposal, regardless of how minute.  Never attempt to be overly friendly. The French generally compartmentalize their business and personal lives.  Discussions may be heated and intense..  When an agreement is reached, the French may insist it be formalized in an extremely comprehensive, precisely worded contract.

 Appointments are necessary and should be made at least 2 weeks in advance.  If you expect to be delayed, telephone immediately and offer an explanation.  Avoid exaggerated claims, as the French do not appreciate hyperbole.  Meetings are to discuss issues, not to make decisions.

The protocol of Belgium Kingdom of Belgium

Official Languages Flemish

French

Capital of Europe

German

What do you have to know before

the negotiation with Belgium? 1

GREETINGS

2

TABOOS

3

BUSINESS CARDS

4

PUNCUTIALITY

Greetings • Belgians are also shaking hands, involving grade of formality, it has to be short. •A Belgian woman which has a close friend, it can greet also close or with three kisses which start with the left cheek and alternate, but the kisses will me more in air, not affectionately.

Taboos • In the business meetings the Belgian are dressed formal, the men wear dark suit, white shirt and they usually wear tie of silk. • The dress code for the women is simple, having conservative dresses or business suits. • Don't you even think to make jokes or tell them an anecdote about Belgium people, they enjoy hearing anecdotes about Dutch people, but it is better to not open this kind of subjects.

Business Cards In a business meeting the first gesture it is to change the business card. When you give to a Belgian your business card they will appreciate if has two sides, one with your language and the other with translation in French or Flemish.

Punctuality The punctuality in Belgium is very rigid and they are not accepting tolerances, there is no notion of "academic quarter".

Negotiation Strategies • In Belgium strategies of negotiation are rough and full of information, beside of that are objective and friendly. They tend to be skilled but sympathetic in negotiation. • To have a good negotiation with Flemish is better to speak in English and not in Dutch, but according with their values will appreciate if you will use French. • Belgians use the negotiation for deals “win-win” • Business meeting is for them about 10 a.m. • If you have a specific product perpetrated or to offer, use all the means supply some background details and advantages. The price

information can wait!

• To be invited in their home it is a privilege. • Bring flowers, but do not make the mistake to take red roses or the number of flowers has not be thirteen, they also accept wine and chocolate. • Don’t drink before the host makes the toast.

Advices Tips and do not forget to tell them an appreciation about how good was their service. Restaurants; Theaters; Drivers;