Evaluating Digital Citizen Engagement A PRACTICAL GUIDE

With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver governmentservices, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes. This guide providespractical steps to assess the extent to which digital tools have contributed to citizen engagement and helps to understand the impact that the introduction of technology has had on the engagement processes.