\"Entrepreneurial IT: Business Pivot Positions Global IT as a Strategic Business Enabler at PGi,\" CIO Digest (January 2013): 42-45.

Several years ago, PGi found itself at a critical crossroads. Founded in 1991, the company had achieved tremendous success as an audio conferencing provider, with an impressive lineup of annual awards in its trophy case. But its market was rapidly changing with the emergence of cloud computing and social media and digital mediums; its growth trajectory forecasts were stagnant. Understanding what lay on the horizon, the executive leadership team, led by Founder, Chairman, and CEO Boland T. Jones, made a decision to undertake a comprehensive business transformation.