Administración electrónica y gestión de documentos electrónicos en la Universidad Complutense de Madrid = E-governance and electronic record management in the Complutense University of Madrid

This paper discusses the way records management has been integrated into the implementation process of e-Government at the Complutense University of Madrid, from 2004 to the present day. This is done through four ways: training and awareness, "change management", rules adaptation, and technical aspects of the electronic records management. The process is still far from being completed, but has already begun to show its first goals.