INSTITUTO POLITECNICO NACIONAL ESCUELA SUPERIOR DE COMERCIO Y ADMINISTRACION, UNIDAD PROFESIONAL SANTO TOMAS SECCION DE ESTUDIOS DE POSTGRADO E INVESTIGACIÓN CENTRO DE INVESTIGACION EN CIENCIAS ADMINISTRATIVAS Proyecto CGEPI Convocatoria 1999: Evaluación de la Calidad de Servicios de Educación Superior, desde la Perspectiva del Consumidor: Realidad y potencial para el caso mexicano. Base de Datos de Respuestas al Primer Cuestionario en Línea a Expertos (marzo-mayo de 1999) Dr Xavier Gamboa Villafranca.
Febrary 28, 1999 At the Center for the Study of Junctural, Predictive and Prospective Studies (CEPORS, for its initials in Spanish), we are incubating a new non profit organization in Mexico: Network of Consumers of Higher Eduction Services (RENACSES, for its initials in Spanish). We are convinced that this scope -students and other social actors, as CONSUMERS of academic services (bachellor, MSC and PhD programs, research, consulting, etc)- will help the bettering of quality in Latin American higher education institutions and, therefore, as a means for adquate managing of conflict prevention on the matter.. Do you know of any similar organization in your network, country or elsewhere that we might interact with? Thank you very much. Dr. Xavier Gamboa Villafranca President of the Board of Directors
Respuesta Unfortunately, we do not know of any similar organizations in Denmark or elsewhere, with whom you might interact.
Informante Clave
Hans Carl Nielsen Director
[email protected] I have read your message with interest. I am from India & into educational field myself. I have Prabhat Raman/New Delhi as yet not come across organisations where students group together as consumers of
[email protected] educational services with a view to demand improvement in the standard of education/training being imparted, but being in the field of Education for the past 20 yrs., I feel it is a good idea to do so specially where such standards are abjectly low and improvement is not in sight from the institutions themselves or the Govt. I shall try to find out whether any such organisations exist in India or anywhere else and if I come to know of any I shall forward this info. to you.
Clave
Fecha March 2, 1999 March 3, 1999
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In the U.S. there is a great deal of talk about assessment but very little actual assessment, especially of the kind which would result in changing classroom practices based on systematic feedback from students (customers). If you give me a little more information about your goals (what you hope to accomplish with your association) I will try to put you in touch with the right people. Are the new adult-centered markets, driven by employers, beginning to develop in Mexico? Some time ago, when I was with Apollo/University of Phoenix, I visited ITESM in Tolucca. We were considering a distance learning partnership with them. Good to hear from you. Thank you for your kind and prompt response. RENASCES, the network we are presently incubating, will seek to support the interests of individual and collective consumers of higher education services (in a broad scope: services aimed to form graduate and postgraduate human resourses, services of basic and applied scientific/technological research, services of cultural difusion. The network will therefore be a means to socially generalize a culture based on demand of high quality and excellence in this type of service, and to contribute to the bettering of the diverse functions of higher education institutions. Please, if you need more information, let me know. You could connect with the Canadian Home Economics Association which has a network of consumer studies at Canadian Universities. Their e-mail address is
[email protected] I'm not quite sure from the title of your organization whether your interest is in academic access or in broader marketplace services. If it is really the former, you may still be able to use the cheaen site to get in touch with a university network with a similar focus A la fecha no tenemos conocimiento de ninguna organización en América Latina que tenga funciones similares a las que pretende tener RENACSES (muy necesarias por cierto). sin embargo ustedes podrían dirigirse al CentroSuperior Universitario Centroamericano (CSUCA) que tiene, entre sus propósitos fomentar y desarrollar una cultura de autoevaluación y búsqueda de la calidad en las universidades de esa región.Al mismo tiempo, este centro tiene una relación muy estrecha con el programa europeo "Columbus". Pueden dirigirse en Costa Rica, a la M. en C. Teresita Peralta. E-mail:
[email protected] Asimismo, la UNESCO podría proporcionarles alguna información al respecto:http://www.unesco.org En espera de que esta información le sea de utilidad, le envío un cordial saludo. Thank you for your email. I have forwarded your email to Dr Jack Holbrook, the Executive Secretary of ICASE (International Council of Associations for Science Education). He will be in a much better position toadvise on possible connections with your organisation. I am no longer the President of ICASE. The new President is Anna Garner in Norway. With best wishes Colectivo Rebelión responde.Nos daria mucho gusto establecer un contacto mas directo con ustedes (ESCA)parapoder si es posible generar un foro sobre su propuesta ya sea aqui
Robert W. Tucker, Ph.D. InterEd, Inc. 4640 E. Elwood Street, Suite One Phoenix, Arizona 85040 602-894-5550 602-894-8885 (fax) 602-819-2503 (mobile) www.InterEd.com
[email protected]
Heather Glouchkow, OCA
[email protected]
March 4, 1999
Lic. Rocío Santamaría Ambriz Jefa del Departamento de Evaluación UDUAL
[email protected] [email protected]
Marzo 4, 1999
Brenton Honeyman President International Council of Associations for Science Education
[email protected] [email protected]
March 5, 1999
August 30, 1999
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enChipancingo, o en el DF. lo que si podemos decirles es que nuestros impuestosestán trabajando pero no para un bien.. COMUNIQUENSE:
http://www.todito.com/paginas/foros/ind ex.html
Thank you for informing us of your interesting and important project. I am sure there are such student-consumer organisations here in Australia, along with bosies such as the Australian Union of Students. It is not one of our focii of research and no organisations come to mind, but I will pass your message around, and will forward any relevant information that comes to hand. We wish you every success for your new organisation in Mexico. There are a number of Australian universities which may be able to assist you. As a starting point, I suggest you contact Professor Grant at the University of New England (Professor Grant Harman, Pro Vice-Chancellor (Research) and Professor of Educational Management; University of New England; Armidale NSW 2351 , Phone : 02 6773 2001, Fax : 02 6773 3354; E-mail :
[email protected] Website : http://fehps.une.edu.au/f/r/higher/CHEMP.html) or Professor Simon Marginson at Monash University (Dr William Simon Marginson Senior Lecturer, Centre for the Study of Higher Education, University of Melbourne, Parkville VIC 3052; Phone : 03 9344 7577 ( w) 03 9689 6226 (h); Fax : 03 9344 7576 (w) E-mail :
[email protected]) -You might also check out the full list of Australian universities which are provided at the AVCC's website: Executive Director ,AVCC, Australia,
[email protected]
Geoff Holland Institute for Global Futures Research (IGFR). P.O. Box 263E, Earlville, QLD 4870, Australia.
[email protected] Ros Engledow Director - Research Policy, AVCC Tel: (02) 6285-8223, Fax: (02) 62858211 Email:
[email protected] WWW http://www.avcc.edu.au/avcc/research Australian Vice-Chancellors' Committee GPO Box 1142, Canberra ACT 2601, Australia
March 5, 1999
* . Do you know of any French or European similar organization that we might interact with? Thank * Thank you for your e-mail addressed to Nick Papandreou. He has passed it on to me. Can you please provide me with a bit more information on your network so that I can direct you to similar organisations. Thank you.
Frances Tsakonas, Andreas Papandreou Foundation Greece
[email protected] [email protected] [email protected]
March 8, 1999
Dear M. Xavier Gamboa, we are very sorry, but we do not know any organization in Switzerland or lesewhere you might interact with. Many greetings anyway! ZGV: March 7, 1999: I have "stumbled" on ANHER by pure chance, since I was inquiring E mail of Prof Grant Harman. However, due to purpose of ANHER, I would like to be a member of the Australian Network of Higher Education Researchers, since I am working in your focus research area linked to dealing with deregulation, competition and market forces. Firstly, let me appologize because you accidentaly “stumbled” into an old message of ours. We arein the process of improving our homepages, so hopefully they will soon be both more user-
Alexandra Militzer Konsumentenforum kf
[email protected] Rana Woodward, Australian Network of Higher Education Research
[email protected]
March 8, 1999
March 6, 1999
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friendly, and more accessible. In order to become a member you simply need to complete the membership application form, which you can do either on-line, via the network, or if thisis inaccessible or inconvenient you can complete a hard copy of the membership form, which I will attach to this email, and send it to Rana Woodward (in Kay Harman's abscence) at the Centre for Higher Education Management and Policy (CHEMP), School of Administration and Training, Faculty of Education Health and Professional Studies, University of New England, Armidale, NSW, 2351, Australia. Your name and details , including details of your research interests, recent activities and publications etc will then be entered in the network directory. You will then receive a copy of all newsletters and publication outputs (including the directory), and will be informed of all activities organised by the Network. My phone extension is (international) +61 (0)2 6773 2091 , fax +61 (0)2 6773 3363, and email
[email protected] if you need to contact me with anyfurther enquiries. Otherwise, we welcome to NHEMPR, and look forward tohearing from you soon. Simon Marginson's email address is Richard Gunstone, Professor of Science
[email protected] and Technology Education, Faculty of Education, Monash University, Clayton, Vic 3168, Australia, Phone: (+)(61)(3) 9905 2857, Fax: (+)(61)(3) 9905 9197
[email protected] u Estimado XAVIER, no conozco de organizacion alguna que cumpla con las funciones que usted menciona pero si me gustaria conocer mas de lo que ustedes hacen. CORDIALES SALUDOS.
Teresita Peralta, Centro Superior Universitario Centroamericano, Universidad de Costa Rica
[email protected]
Muchas gracias por su información. El CEPROS AC es una institución no lucrativa mexicana, dedicada a la investigación científica aplicada a la resolucuión de problemas del presente y del futuro predictible y de largo plazo. Una de nuestras líneas agrupa estudios interdiscilinarios orientados a la superación de obstáculos enfrentados por instituciones de educación superior y de postgrado, para tener elementos propositos en materia de cambio organizacional. Mayor información sobre nosotros, podrá tenerlo en nuestro página en http://dns.nova.net.mx/cepros Con respecto a mayores datos sobre la Red Nacional de Consumidores de Servicios de Educación Superior, que estamos actualmente incubando, me permito anexar ("attachment"), la ponencia que esperamos presentar el 15 de este mes (marzo) en el Congreso Nacional de Consumidores, con la que se celebra en México el Día Internacional del Consumidor. Si ello no representa para usted algun problema nos gustaría mucho recibir sus comentarios, críticas y sugerencias al respecto. Error: Reference source not found Me ha causado una muy grata sorpresa leer las opiniones Manuel Gil Antón, Columna “El Peón de
March 8, 1999
Marzo 8, 1999
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del personaje "profesor Eusebio", en el artículo de usted, publicado en su columna cotidiana del diario Crónica, del día de hoy, 8 de marzo de 1999. Don Eusebio ha dado en el clavo: el asunto no es elevar ó no la cuotas en la UNAM. Todas las institciones de educación superor, ó asumen un compromiso con el mejoramiento real y tangible-verificable de la manera en que se organizan para prestar sus servicios...ó están condenadas a morir de inanición INTEGRAL. Todas las IES, pero especialmente las IES públicas. Por ello comparimos plenamente los planteamientos del profe:-Centrar la atención verdaderamente, de las IES, en "la organización de lo que hacemos para que el talento prospere..."-Entrarle al asunto de ampliar "las posibilidades de contacto con una formación crítica y sólida en nuestras instituciones"-Mejorar tangiblemente "las modalidades de esutio y aprendizaje que ofrecemos, sobre todo a los muchachos que no cuentan más que con lo que aporta(n) la(s) universidad(es)"-Adecuar nuestros procesos a la "diversidad de condiciones, de tal suerte de odificar la organización de la enseñanza con el objetivo de incrementar las posibilidades de aprobación".Creemos, sin embargo, que eso se logrará en la medida en que sea socialmente generalizada una cultura en que las IES aparezcan como prestatarias de SERVICIOS de educación superior, en la que sus usuarios sean conceibdos como verdaderos CONSUMIDORES y, por ende, en la medida en que se difunda una cultura de EXIGENCIA de CALIDAD en la prestación de estos servicios.Por eso es que el CEPROS (Centro de Estudios de Problemas de Coyuntura, Previsión y Prospectiva AC ), está incubando una nueva aorganización no lucrativa en México: la Red Nacional de Consumidores de Servicios de Educación Superior (RENACSES). Estamos convencidos que este enfoque -que concibe a estudiantes y otros actores sociales, como CONSUMIDORES de servicos académicos (de formación de graduados y postgraudados, de invstigación, de consultoría, de difusión)- coadyuvará en el mejoramiento de la calidad de los servicios proporcionados por instituciones de eduación superior latinoamericanas y eventualmente, por lo tanto, será poderoso catalizador de mejores prácticas académicas orientadas por el consumidor, así como de los procedimientos administrativos en que se sustentan. ¿Qué le parece a usted este planteamiento, para responderle a Don Eusebio"? ¿Sabe usted de una orgnaización similar a RENACSES en México, Centroamérica, el resto de América Latina u otra parte del planeta, con la que podamos interactuar? ¿Conoce algún trabajo de investigacion, empírica y/ó teórica en esta dirección? Gracias por el mensaje y le avisaré a Eusebio Fernández de la confluencia de ustedes con sus planteamientos. En otros textos, he intentado mostrar la importancia de pasar de una noción de "beneficiarios" a la de "usuarios" de bienes públicos al pensar en los estudiantes de nuestras instituciones públicas. Me parece crucial que dejemos de pensar en que los servicios públicos son un favor del gobierno. Desafortunadamente, no es mi tema central de trabajo - lo hago en la UAM y estudio más bien al personal académico - de tal suerte que no estoy al tanto de organizaciones similares o investigaciones al respecto, pero si me enter de algo, te lo comunico. Brenton Honeyman, the past President of ICASE has passed your message to me. As Brenton
marfil”, Sección “Ciudad”, Diario La Crónica de Hoy.
[email protected]
1999
Dr Jack Holbrook
March 9,
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probably mentioned, ICASE is concerned with helpingscience educators and specifically those involved at the primary andsecondary levels, although teacher training is also of importance. ICASEworks alongside UNESCO in this endeavour and the main emphasis is the professional development of science teachers. The ICASE members are science teacher associations and institutions that are involved with the pre-, or in-service development of science teachers. ICASE welcomes any centre interested in science education to become an institutional member. If this is of interest to your organisation, you will be able to interlink with the 150 or so national and regional member organisations around the world in the area of science education. We have a quarterly journal in English and (at the moment) a single issue in Spanish. However if you wish to make contacts on a wider front, I suggest that you should make contact with the NGO-UNESCO liaison committee who may be able to put you in touch with international non-Governmental organisations in your areas of interest. Address NGO-UNESCO liaison committee, UNESCO house, 1 rue Miollis, 75352 Paris, Cedex 15, France Tel +33-1 45683268 Fax 33-1-45660337 E-mail Error: Reference source not found There is a major international, scientific body called ICSU (international council of scientific unions). Its national members are the scientific societies in the countries around the world. The emphasis is on science endeavours. Address: ICSU, 51 boulevard de Montmerency, 75016 Paris France E-mail Error: Reference source not found Organisations principally interested in research in science education tend to be national or regional in scope. Among the ICASE members are NARST in the USA (National Associations for Research in Science Teaching), ASERA (Australian science education research assn) and ESERA (European science education research association). I am not sure if these are of interest. I am not sure I have been of help. thank you for your mail and the interest in our Center.We certainly regret that we are not able to help you with your queries and further information. Hopefully you will be successful with your search in the near future. With best regards, I am sorry to inform you that a search in our files and databases for parliamentary organizations devoted to the issue of improving the quality of higher education institutions has not produced any meaningful results. May I suggest that you turn to UNESCO's Headquarters in Paris (Error: Reference source not found), if you have not already done so. Please do not hesitate to contact to us again should you need information on parliamentary activities world-wide.
Secretary, ICASE (International Council of Associations for Science Education)
[email protected]
1999
Susanne Zeller (assistant coordinator) Error: Reference source not found Alain Valtat Secretary of the Committee for Sustainable Development, Interparliamentary Unión, UNESCO, Switzerland,
[email protected]
March 10, 1999
In reference to your request for information concerning contacts on academic initiatives with respect to conflict prevention, I can suggest three: - The Canadian Peacebuilding Coordinating Committtee (CPCC) is a grouping of some 40
Nancy Thede,International Coordinator, Centre for HR &
March 12, 1999
March 12, 1999
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NGOs, instiotutions, research centres, etc. Most of the academics in Canada intersted in these issues are in some way affiliated with the CPCC. You can contact the coordinator, Janet Durno, Coordinator, Canadian Peacebuilding Coordinating Committee,
[email protected] - The International Development Research Centre (IDRC) is a paragovernmental centre similar to ICHRDD, whose mandate is to support research oriented towards development in southern countries. They have a programme on peacebuilding in Central America. The coordinator is Dr. Stephen Baranyi and you can reach him at
[email protected] - The University of Québec at Montreal (UQAM) has a research group on conflict: the Groupe de recherche sur les interventions de paix dans les conflits interétatiques" (GRIPCI). The coordinator is Francisco José Valiente and his email is Francisco José Valiente, Coordinateur, Group de rechérche sur les interventions de paix dans les conflits interétatiques, Université de Quebec a Montreal; Quebec, Canadá;
[email protected] I hope this information will be of use to you. En relacion con su consulta (4 de marzo 1999) respecto a la existencia de un organismo similar a RENACSES, le sugerimos visitar las siguientes direcciones para conocer lo que existe en la materia: Pagina de EDUMEXICO. Promoción de las instituciones de educacion superior mexicanas: Error: Reference source not found Pagina de la Red ACE-ANUIES. Instituciones mexicanas y estadounidenses: 1o. Error: Reference source not found; 2o. Seleccionar El Net; 3o. Seleccionar ACE-ANUIES EU-Mexico Network. Para busquedas en materia de educacion superior: Error: Reference source not found Si requiere informacion adicional, con gusto le atendere. Thank you for your message regarding CEPROS. This seems to be quite a stretch for our program, but if you give us a few weeks we may be able to respond with some useful suggestions. In the meantime I invite you to look at the IDRC web site, and particularly the page for our Peacebuilding Program, to get a sense of how we approach these issues. Regards,
Democratic Development, Canada
[email protected]
Guillermo Morones Diaz, Director de Programas Internacionales ANUIES,
[email protected]
Stephen Baranyi, PhD, Senior Programme Officer Peacebuilding & Reconstruction Programme International Development Research Centre Tel: (613) 236-6163 x2264 Fax: 5677748
[email protected] www.idrc.ca/peace Thank you very much for your email. Your idea is most interesting. I am not aware of any Janet L. Durno, Canadian organization similar to the one you are planning to set up. However I have passed on Coordinator/Coordonnatrice your request for information to acouple of people in our network. You may also wish to contact Canadian Peacebuilding Coordinating them directly: Fen Hampson, Associate Director of the Norman Paterson School of Committee International Affairs, Carleton University,
[email protected] andVern Redekop, Comité coordonnateur canadien pour la Canadian Institute for Conflict resolution, consolidation de la paix
Marzo 12, 1999
March 15, 1999
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[email protected].
What we have to offer is a program of community-based conflict resolution with a 160 hour program of third Party Neutral training delivered in four one-week sessions. We also have a series of two-day seminars on community-based conflict resolution, deep-rooted conflict, reconciliation and intervention. TPN 1 - Becoming a Third Party Neutral is our flagship training program. It is an experiential program that most people find transformative. It introduces practical skills in conflict resolution and group process which some people start using at home even before the week is up. It has worked well in Rwanda (400 trained), Bosnia and Austria. We do have a draft Spanish translation and are looking for the right person or group to begin using it in a Latin context. We are working on an M.A. program in conflict resolution here in Ottawa and are establishing a Centre for the Resolution and Prevention of Conflict at the University of Rwanda. If you wish more information, we will keep up the conversation. Be well. March 19, 1999 I have included attachments which describe our program in greater detail. As well, I have enclosed a schedule of courses. You might wish to consider taking the two-day seminars on deep-rooted conflict and reconciliation the first week in May. Someone who might have potential as a trainer could come for July 6-30 and take three seminars and TPN 1 & 2. They could then come back in late Fall to finish the course and get some train the trainer coaching. Let me know if there is a problem with the attachments and I will try another format. Be well. Please forgive the long delay in my response to your inquiry regarding the National Consumers League's upcoming conference. Unfortunately, the printout of your email was mislaid and was directed to my office only this week. Regarding your specific question -- as to whether you might present a paper during the "Networking for Our Future" concurrent sessions....These sessions are designed to allow participants to interact and share ideas without any formal presentations. Because all of the other conference sessions include formal presentations, we wanted to be sure and include an opportunity for people to talk with each other instead of posing questions to panelists. As a result, there is not an opportunity during these three concurrent sessions to present a paper. However, you might be particularly interested in the concurrent session, addressing how to raise money for consumer advocacy work or the session addressing use of the Internet as an advocacy tool (among other things). Despite our inability to fulfill your request, I hope you will still consider attending the
1, rue Nicholas Street, #510, Ottawa, Ontario K1N 7B7, Canada Tél: (613) 241-3446 Fax/Téléc: (613) 241-5302 Courrier électronique/E-mail:
[email protected] Internet: www.cpcc.ottawa.on.ca Vern Neufeld Redekop, Ph.D. President, Canadian Institute for Conflict Resolution
[email protected]
Sara Cooper Executive Vice President National Consumers League
[email protected]
March 17, 1999
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conference. I have attached the latest agenda for your information. If you would like to register for the conference, you may do so online at www.nclnet.org. We offer a limited number of scholarships to provide financial assistance. Scholarships are still available, but we have awarded a number of them already. You may also fax a registration or request for a registration form to Janet Coco at 202-835-0747. Also, please feel free to contact me at the same fax or via email. Again, I apologize for the unreasonable delay in my response to you and thank you for your patience. I hope we have a chance to meet each other in May. *Thanks for your very kind response. As of March 15, we presented a paper related to the incubation of RENASCES (Network of Consumers of Higher Education Services, for its initials in Spanish) in the National Congress that in Mexico was held, to celebrate the World's Day of Consumers Rights. The necessity of creating networks such as RENACSES was included in the Congress' resolutions. There aroused a number of matters which I would like to discuss in the NCL's conferrence in May, in the sessions programmed for that. That is why I am very interested in assisting. Do you think there is any possibility of obtaining a scholarship? *Thank you for your interest in the Summit. Regarding scholarships to attend the Summit, is it possible for us to fax you an application form? If not, I suppose I could send one as an attachment via email. Let me know what you prefer. I know we still have scholarships available at the moment -- but would expect that that won't be the case much longer.I will look forward to your reply. *Thank you very much for the application form. I have printed and signed it. Yesterday (March 25) it was sent to Janet Como, according to instructions, by FAX. I sincerely hope attendance to NCL's forum is possible. *Being my "personal recruiter" in regard to my presence at the NCLs Centennial Summit, I feel the least I can do is share with you the excellent results that this celebration had, in the enrichment of RENASCES project (Network of Consumers of Higher Education Services). In attachment you will find a table (word 7.0) of all the inferences that it was possible to make, derived from the speakers presentations and from my informal conversations during breaks. I am presently sending e-mails when this information is provided, in order to assure that my inferences are correct. It would be very appreciated if you could find the time to tell me how you feel about this. Please send my regards to Linda, Janet and the rest of the wonderful people that I had the pleasure to meet. To you, my most sincere thanks. As far as Europe is concerned, I have never heard of any consumer movement which would bring together the clients of knowledge providers. It seems an interesting idea but it presupposes a kind of commercial approach to higher education that does not really exist in most European countries where universities are State run public agencies - where the quality of the provision is the main criterion of knowledge supply: the demand is supposed to adapt to that offer rather than shape it - even if everywhere there are talks about relevance and social accountability. Consequently, the knowldege users are organised as student organisations,
Andris Barblan Dr Andris Barblan Secrétaire général CRE 10, Conseil général CH - 1211 Genève 4 http://www.unige.ch/cre/
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workers unions or employers confederations – along traditional lines corresponding to social roles in the community rather than to knowledge quality as such. With non-traditional models of higher education, however, the context for a more consumer oriented system could be developing. And, in Europe, the largest "non-traditional" higher education provider is certainly the Open University in the UK - or some of its sister organisations, other distance learning organisations that are clubbing in one association, the European Association of Distance teaching Universities (EADTU) based in Heerlen, the Netherlands, at the Dutch Open Universiteit. So, you could perhaps get in touch with John Brennan, QSC, at the Open University , 344-354 Grays Inn Road, London WC1X 8P, the e-mail being :
[email protected]. He is doing research on the impact of the OU and perhaps would have some ideas about exists - or not - in the line of what you are trying to create. Sorry not to be more helpful, but your question is most unexpected in our environment. With my best wishes for your initiative Thank you for your kindness and interest in our work. I am giving you the Integrated Marketing Solutions, Inc. Internet address to see and print-off more services, published works, and information on our work. www.migmar.com/ims I firmly believe that empirical research, "the truth must be demonstrated," is an important piece of all business. Please let me know if I may be of any further business assistance to you. Thank you for your inquiry concerning consumer groups in higher education. I have inquired about that but have been unable to find anything. Our librarian responded: " There seem to be consumer organizations for almost everything under the sun -- but not for consumers of higher education.” A consumer organization that's among the oldest and most broad-based is: National Consumers League, 1701 K Street, NW #1200, Washington, DC 20006,. (202) 8353323, fax (202) 835-0747 http://www.natlconsumersleague.org/ They don't deal with higher ed but maybe they can refer you to a consumer group that does." I would also suggest the United States Student Association, whose web site is: http://www.essential.org/ussa/ I think if we wanted to contact "consumers" of higher education, we would look not only to students, but also -- or perhaps primarily--to business and industry, as well as schools and government agencies, who "consume" or use the "products" of higher education. In the U.S., most of the pressure to improve quality has come from within higher education (e.g. from accrediting bodies, which in the U.S. are run by the institutions) and from government and the private sector, rather than directly from students, except in specific situations where a group of students might have a particular issue about a teacher or a program. I would be interested to know whether you find any other consumer groups for higher education. * Thanks for your prompt and very kind response. I am establishing immediate contact with National Consumer's League. Information contained in your communication is most claryfing, both in an empirical and theoretical sense. I hope we can be of similar help, when required by you. Do not hesitate to contact us if needed.
[email protected]
Ken Culpepper President Integrated Marketing Solutions, Inc.
[email protected]
March 19, 1999
Barbara Turlington, Director Office of International Education American Council on Education One Dupont Circle, NW, Suite 800 Washington DC 20036-1193 Tel: 202-939-9313 Fax: 202-785-8056 e-mail:
[email protected]
March 19, 1999
[email protected]
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Recibí su mensaje, en cuanto tenga alguna información al respecto se la haré llegar con mucho gusto. Atentamente
My best contact in Mexico - and someone who should have much of the information you require – is Professor Giovanna Valenti at the Metropolitan University in Mexico City. Her email address is
[email protected]. If she can't help you herself, I am sure that she can suggest someone else who can. Another contact I have in Mexico is Salvador Malo - until recently Secretary General at UNAM - but I do not have his address to hand. But I am sure you could find him through the UNAM website.
Dip. Diaz Amador María del C. Presidente de la Comsión de Ciencia y Tecnología Cámara de Diputados Congreso de la Unión
[email protected] John Brennan, QSC, Open University 344-354 Grays Inn Road, London WC1X 8P
Marzo 20, 1999
March 22, 1999
[email protected] Alex Schmid Research Director PIOM The Netherlands
[email protected] Mtra. Jocelyne Gacel-Avila Presidenta AMPEI C.E.P.E. -Universidad de Guadalajara Tomás V. Gómez 125, Colonia Ladrón de Guevara 44600 Guadalajara, Jalisco, México Tel. (3) 616-4399 Fax (3) 616-4013
[email protected] Anne Napier, Australia
[email protected] Dr. Alexander F. Schilt Presidente Consejo Universitario Interamericano para el Desarrollo Económico y Social (CUIDES ) University of Houston 412 Farish Hall Houston, Texas 77204-5874
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Thank you very much for your response. Immediate contact has been established with DEETYA web pages. I look forward to be as useful to your academic interests in the near future
Thank your very much for your information regarding organizations similar to RENASCES. I will contact the student union whose address you have so gently provided.
Tel: (713) 743-5040 Fax: (713) 743-8650
[email protected] UNESCO Committee Liason for NGO's UNESCO house, 1 rue Miollis, 75352 Paris, Cedex 15, France Tel +33-1 45683268 Fax 33-1-45660337
[email protected] Consumers International,
[email protected] ipu international
[email protected] Professor Grant Harman Pro Vice-Chancellor (Research) and Professor of Educational Management University of New England Armidale NSW 2351 Phone : 02 6773 2001 Fax : 02 6773 3354 E-mail :
[email protected] Webside : http://fehps.une.edu.au/f/r/higher/CHEM P.html Geoff Holland Institute for Global Futures Research
[email protected] Irene Nilsson, Irene Nilsson Swedish Consumer Agency/Consumer Ombudsman
[email protected] [email protected]
Thank you very much for your prompt and kind response. For purposes of the incubation of the Takeshi Muramoto, Japón RENACSES, by "higher education services" we mean services (degrees, consultancies,
[email protected] reserarch, and the like) provided by universities, both public and private. What we aim to
[email protected] stablish is a network of the consumers of these types of services: students are the typical figure.
March 7, 1999
May 21, 1999
March 12, 1999
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We are presently incubating the RENACSES network because, as a result of its feasibility study. we have enoguh evident to believe that when consumers exercise pressure on the quality of services provided by Mexican and Latin American universities, the result will be towards their bettering. We will gladly send more detailed information, if required. If you understand written Spaish, we will gladly send you a more detailed picture Linda Keep National Center for Higher Education Management Systems (NCHEMS)
[email protected] Dr Pierre Van Der Donckt Organization Universitaire Interamericain (OUI) Quebec, Canadá
[email protected] Intrnational Federation of University Women, Geneve, Switzerland,
[email protected] I would like to be a member of the Australian Network of Higher Education Researchers, since I am working in your focus research area linked to dealing with deregulation, competition and market forces.
Dr Kay Harman Centre for Higher Education Management and Policies Studies (CHEMP) Department of Administration and Training Faculty of Education, Health and Professional Studies University of New England Armidale NSW 2351 Australia Phone: + 61-(0)2-67-73 2089 Fax: + 61-(0)2-67-73 3363 James Mackie Executive Secretary NGDO-EU Liaison Committee Belgium
March 7, 1999
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[email protected] Lawrence Susskind President Consensus Building Institute
[email protected] Raymond Shonholtz President Partners for Democratic Change USA
[email protected] Daniel Bowling Director Society of Professionals in Dispute Resolutions USA
[email protected] Gary Shapiro or Conflict Resolution Catalysts USA
[email protected] Fran Ottobre International Federation of Education Assessment
[email protected] International Association of Universities UNESCO
[email protected] Antje Deutscher World Conference of Associations of technology Education
[email protected] Association of Europeaa Univeristies Geneve, Switzerland
[email protected] Association of Commonwealth Univesities
[email protected]
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Canadian Home Economics Association
[email protected] Dr William Simon Marginson Senior Lecturer Centre for the Study of Higher Education, University of Melbourne, Parkville VIC 3052 Phone : 03 9344 7577 ( w) 03 9689 6226 (h) Fax : 03 9344 7576 (w) E-mail :
[email protected] Tom Cargill Australian National Union of Students
[email protected] Dr Gerald Brown President Association of Canadian Community Colleges Canada
[email protected] James W Wilkie, President of the Board of Directors PROFMEX TEL (1-310) 454-8812, FAX 454-3109
[email protected] Patrick Hyndman Division of International Relations Associaton of Universities and Colleges of Canada
[email protected] Summerschool on Conflict Resolution
[email protected] Higher Education Division; Department of Education, Youth and Training Affairs; Australia; GPO Box
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Apologies for not replying to your inquiry much earlier. Your interest in organising consumers
9880; CANBERRA ACT 2601; 16-18 Mort Street; CANBERRA ACT 2600; Phone: 02 6240 8111;
[email protected] Francisco José Valiente, Coordinateur, Group de rechérche sur les interventions de paix dans les conflits interétatiques, Université de Quebec a Montreal Quebec, Canadá
[email protected] Jef Van Hecken, coordinator Flemish NGO Consultation on Conflict Prevention c/o Pax Christi Flanders Italiëlei 98 A 2000 Antwerp Belgium
[email protected] Berghof Research Center for Constructive Conflict Berlin, Germany
[email protected] Trans-European Research and Network Association
[email protected] Francisco Marmolejo, Director Consortium for North American Higher Education Collaboration University of Arizona Harvill Building, Room 304 Tucson, AZ 85721-0076 USA PH: 520/621- 7761 or 621-9080 FX: 520/626-2675
[email protected] Stephen Baranyi, PhD.
May 31,
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of higher education services goes considerably beyond the focus of our Peacebuilding Programme, and none of our Canadian contacts seem to be working in this area. I have consulted with my colleagues in our Assessment of Social Policy Reform Programme, but unfortunately this topic also lies outside their mandate. They suggested that you contact Dr. Marcela Gajardo at the PREAL program on education, equity and competitiveness, in Santiago at
[email protected] and Dr. Jeffrey Puryear at the Inter-American Dialogue in Washington, at
[email protected]. All the best in your endeavours,
Senior Programme Officer Peacebuilding & Reconstruction Programme International Development Research Centre Tel: (613) 236-6163 x2264 Fax: 5677748
[email protected] www.idrc.ca/peace
1999
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